Frequently Asked Questions

Welcome to the Florida Board of Clinical Laboratory Personnel Help Center – an online tool for applicants, licensees, and the public to search and access our Frequently Asked Questions (FAQs), contact our office, and learn “how to” do business with the board.

Why do I need to resubmit transcripts to upgrade my license?

Documents previously submitted may not be available or are not legible.

When do I need to renew my license?

By August 31st even years.

If I upgrade my license do I still need to renew?

Yes.  If you do not renew your current license it will expire.  A license upgrade is not considered a renewal.

If I do not have a state license when am I eligible to work in Florida?

When your application and all supporting documents have been received by the board office, you may request a temporary license. Not all applicants are eligible to receive a temporary license.  If you have taken a national exam you will be deemed ineligible to receive a temporary license.

Where can I find information discussed at the last board meeting?

Minutes and audio from board meeting can be located on the Past Meetings page.

Do you know the CE class length requirements?

Rule 64B3-11.002(6) states that providers must provide offerings which are at least 50 minutes in duration for 1 contact hour.

Can I be approved for an upgrade to my license in the same year that my biennium renewal period ends?

Yes. However, you must still separately renew your current license.

There are two steps that you must take when upgrading your license.  The first is to apply and be approved for an upgrade.  The second is to timely renew your license. When you renew, the upgrade will be noted on your license.

When I am approved for an upgrade to my license, does that also automatically renew my license for 2 years?

No. A license in the Clinical Laboratory Personnel profession is renewed on an even year cycle. If your upgrade is approved at any time during the 2 year biennium, your license will still be up for renewal on August 31 of each even year.

There are two steps that you must take when upgrading your license.  The first is to apply and be approved for an upgrade.  The second is to timely renew your license. When you renew, the upgrade will be noted on your license.

How do I change my name?

Name changes require legal documentation showing the name change. To change your name, please submit supporting documents, which must be one of the following:

  1. A copy of a state issued marriage license that includes the original signature and seal from the clerk of the court.
  2. A divorce decree restoring your maiden name.
  3. A court order showing the name change (adoption, legal name change, federal identity change).
  4. A copy of a certificate of naturalization or H1B Employment Visa (Note: Foreign applicants and/or licensees may not have state issued documents)

Any one of these will be accepted unless the department has a question about the authenticity of the document.

If you wish to receive a new license that reflects the name change, you must request a duplicate license. Mail your $25.00 payment request to:

Division of Medical Quality Assurance
Licensure Support Services
P.O. Box 6320
Tallahassee, Florida 32314-6320

For requests by mail, please include your full name as it appears on your license, profession, license number, your new name, your date of birth, the last four digits of your social security number, and your signature. Please submit your name change along with supporting document(s) 5-7 business days to allow processing if you need to renew online.

If you do not require a new license to reflect your new name, you may submit your request online or by mail along with legible supporting document(s) to one of the following:

  •  Log onto your MQA Online Services Portal account , select “Request Name Change” from the “Manage My License” dropdown menu
  • Mailing address – DOH, Division of Medical Quality Assurance, Post Office Box 6320, Tallahassee, Florida 32314-6320
How do I update my address?

Log into your MQA Online Services Portal account, select Request Address Change from the “Manage My License Information” pulldown menu, make the necessary changes and click “Submit” to complete your update.

What do I need to get started in the new MQA Online Services Portal?

You will need access to a desktop or laptop computer with a compatible web browser (Internet Explorer, Mozilla Firefox, or Google Chrome) installed, your social security number, date of birth, and your mailing address zip code currently on file with the Department of Health.
Note: MQA Online Services is not fully compatible with all mobile devices or Apple Safari at this time.

I already have a user ID and password. Why do I have to register for a new account?

We have updated our MQA Online Services Portal to be more user-friendly. Registration is a one-time process and you can use your email address or a user ID that you will easily remember to set up your account.

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