General FAQs

General FAQs

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What is the continuing education requirement?

Go to Continuing Education to review the current continuing education requirements

Does the board mail newsletters to the current licensees?

The board no longer prepares newsletters. You may get the newest profession updates by viewing hottopics on our website.

Why do I receive an error when trying to print my temporary license?

If a PDF file fails to download, shows up blank, or freezes your internet browser, the file was most likely corrupted during the download process. To correct the problem, you will need to first clear your browser’s cache, then close and restart the browser, which entails logging back into MQA Services to continue downloading the document. If the cache is not cleared the cached version of the document, which is likely damaged, will still appear.

I'm not receiving a response to my email inquiries?

Verify that you are using the email address: Also, If you have SPAM blocker on your computer, you will not be able to receive emails from Licensure Services without updating your SPAM blocker to allow emails from the Department.

Please update your SPAM blocker to receive emails from or contact our Licensure Support Services at (850)-488-0595, for Account ID and Password renewal information.

Is there an additional fee for using a credit card?

No. There is no additional cost for making a credit card payment online.

How do I know if this website is secured?

This website is secured using a thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. Please click on the thawte Trusted Site Seal which demonstrates our commitment to your security. In addition to the thawte Trusted Site Seal, you will also see the “lock” emblem displayed in the browser.

In Internet Explorer 6, the lock emblem can be found in the lower right-hand corner of the status bar.

In Internet Explorer 7.0, the lock emblem can be found next to the address (URL) line.

In FireFox and Netscape, the emblem can be found in both locations.

Advice for AOL users.

Users of later versions of AOL may experience problems accessing links within the Medical Quality Assurance (MQA) Services page when inside AOL and using the AOL browser. This is caused by pop-up security features within newer versions of AOL. Try to avoid accessing MQA Services from within AOL.

The way around the problem, once you have started AOL, is to minimize the AOL window and, from your computer’s desktop, open up an Internet Explorer or Netscape Navigator browser. Type the url directly on the address line of the browser and press Enter. You will be able to access all the features within the MQA Services page without experiencing problems.

How can I get a list of practitioners by county?

To view a list of actively licensed practitioners, use the License Verification Search and select the county and profession from the drop-down list.

How can I get a practitioner’s disciplinary history?

You can request a practitioner’s disciplinary history from our Public Records website under Disciplinary Records.

What is the difference between License Verification and License Certification?

License Verification – Information regarding the licensure status of a practitioner. This is for use by persons or organizations that do not require a document certifying this information under seal.

Licensure Certification – Specific document certifying licensure status and disciplinary history, prepared by a representative of the Division of Medical Quality Assurance and bearing a seal. This document is generally required for applicants seeking licensure in other states and for use in court proceedings. There is a $25 fee for this service in accordance with Rule 64B-4.001, F.A.C.

Do I have to report any criminal activities after I receive my license?

You are required to report all criminal activities after you receive your license. You may report the criminal offense(s) online via Online Services, by e-mail, or by mail:

Florida Department of Health
Licensure Support Services Unit, Bin #C-10
Tallahassee, FL 32399-3267

If reporting by e-mail or mail, provide the date of the offense, a description of the crime, and the county and state of jurisdiction.

Does the department have assistance programs for impaired health care professionals?

Yes, Florida health care professionals can seek assistance for impairment through the Department’s Impaired Practitioner Programs – the Intervention Project for Nurses (IPN) or the Professionals Resource Network (PRN). Impairment may be as a result of misuse or abuse of alcohol or drugs, or both, or due to a mental or physical condition which could affect the licensee’s ability to practice with skill and safety.

Intervention Project for Nurses, Inc. (IPN) (Contract Number: COMV5)
Linda L. Smith, ARNP, M.Div, CAP, Chief Executive Officer
P.O. Box 49130
Jacksonville Beach, FL 32240-9130
Toll Free: (800) 840-2720
Telephone Number: (904) 270-1620
FAX: (904) 270-1633

Professionals Resource Network, Inc. (PRN) (Contract Number: COMW3)
P.O. Box 1020
Fernandina Beach, Florida 32035-1020
Toll Free: (800) 888-8PRN (8776)
Telephone Number: 904-277-8004
Fax: 904-261-3996

Which link allows me to change my mailing address on file with the department?

Once you are logged into Online Services, select Update Address link from the side navigational menu.

How can I get a Board agenda?

You may request to be placed on the Boards Interested Parties list. The Board routinely sends out Agenda Outlines to interested parties 7-10 days prior to an upcoming board meeting. Copies of the full “public” agenda are also available, but are subject to a duplication fee.